Easy Return Process
1
Contact Us
Email us at support@ephrel.com within 7 days of delivery
2
Pack & Ship
Pack items in original condition and send them back to us
3
Get Refund
Receive your refund within 5-7 business days
Return Requirements
- Items must be unworn and unwashed
- Original tags must be attached
- Returns accepted within 7 days of delivery
- Items must be in original packaging
Frequently Asked Questions
Can I exchange for a different size?
Yes! Size exchanges are free within 7 days. We'll send you a prepaid return label and ship the new size at no extra cost.
What sizes are available?
Different sizes available are displayed against each product. If you are unsure, take one size bigger.
How long do I have to return an item?
You have 7 days from the delivery date to initiate a return. Please contact us at support@ephrel.com to get started.
What condition should items be in?
Items must be unworn, unwashed, with original tags attached, and in original packaging to be eligible for return.